Home and Bathroom Supply Company
DecorPlanet.com specializes in selling luxurious home and bathroom products including bathroom vanities, bathroom faucets, bathroom cabinets & mirrors, bathroom shower panels, and a variety of other contemporary bathroom items online at discount prices. During our time in business, we have established favorable business relationships with many factories that meet the highest industry recognized standards at favorable and/or discounted prices. By continuously broadening the business scope and scale through rigorous efforts, we will continue to offer many more wholesale priced products, thus broadening the variety that a customer demands.
We have persistently adhered to the principle of "Total Customer Satisfaction." By providing competitive price with luxury goods and perfecting our trade service, we sincerely hope to develop trade and economic cooperation together with more and more customers from home and abroad.
How Do We Offer Discounted Bathroom Supplies?
We carefully watch our spending, utilize every opportunity to save on costs without sacrificing quality or customer service, and use a business model that is dictated by volume over margin. This means that even though we make much less profit on every home or bathroom item that we sell compared to others in the field, DecorPlanet.com makes up the difference by having an ever growing loyal customer base. Our business model allows us to purchase our home and bathroom items at high volume, directly from manufacturers, and at a very favorable cost, thus passing on the savings to our customers.
Most orders usually ship within 1 to 3 business days after payment and address verification are received; but, some products (like shower doors) have longer lead times of 2-4 weeks. In rare instances, there may be an extenuating or unforeseen circumstance that leads to a fulfillment delay. In such instances, our customer service department will keep you updated on the order status.
The vast majority of our products include FREE SHIPPING to the continental United States, with all shipments being curbside delivery; a few exceptions include (but are not limited to):
Customers shipping to Hawaii or Alaska should call our Customer Service Department (1.800.504.9974, option 2) for a shipping quote.
Canadian Customers should call our Customer Service Department (1.800.504.9974, option 2) to receive a shipping and handling quote. BE ADVISED, any potential duty, tariff, customs or customs brokerage fees are the responsibility of the customer, and may be in addition to the shipping charges.
Free shipping does not include any additional charges resulting from customer special requests such as: inside delivery, re-delivery after a missed appointment, reconsignment fees to send to an alternate address other than what was listed at the time of shipment, or storage for delivery delays. Any additional charges billed by the shipping company for accessorial charges not specifically requested by DecorPlanet.com will be assessed to the customer. In the event that a shipment is returned to DecorPlanet.com due to a customer's neglect of receiving the shipment timely, all related shipping charges will be assessed to the customer (including the original outbound shipping charge). The sum of said shipping charges will be deducted from any refund due to the customer for returned merchandise.
DecorPlanet.com requires a 50% deposit on all merchandise. Floor Samples, Discontinued, Final sale or Clearance items, Merchandise that is marked as non- returnable and/or non-cancelable, Custom/Special Order Merchandise or Merchandise made to order or Fabrication, must be paid in full at time of purchase. No merchandise will be shipped or delivered unless paid in full. For in-store and telephone purchases, your sales representative will debit your credit card for appropriate deposit amount at the time of the order; then, they will place an authorization on your card for the remainder of the balance.
For Internet orders, your credit card will be authorized for the total invoice amount at the time the order is placed. Our billing department will review the order within 1 business day to capture the appropriate deposit; then an authorization will be taken for the remaining balance. When orders ship from our warehouse, or our supplier's warehouses, the remaining balance is captured on your credit card and the sale is completed.
Completed sales may not be canceled, and are subject to the DecorPlanet.com return policy.
PLEASE FOLLOW THE INSPECTION INSTRUCTIONS BELOW:
Inspecting and receiving your Merchandise
Please inspect your package carefully when it arrives and note the condition of the box. Keep in mind that by signing the shipping courier’s forwarding receipt form, you are acknowledging that your merchandise arrived in good condition and Decorplanet.com will not be able to file a claim with the shipping carrier.
Signing for your Merchandise
You must notate damage/damages/missing items on the delivery receipt, in order to receive replacement merchandise at no cost. If you see damage to the box or missing boxes, accept the shipment and write on the shipping courier’s forwarding receipt form: “Damaged or Missing Boxes”. When you bring the shipment into your home, carefully inspect each and every item for damages/shortages.
Notifying Customer Service of damage/shortage
Please take (5) pictures of the item and the packaging it came in and email this information along with a detailed description of the issue to firstname.lastname@example.org. Provide your order number in the subject field of the email. You can also contact our Customer Service department by phone for instructions on how to file a claim at (800) 504-9974 opt 2.
Replacements due to damages/shortages must be requested within 48 hours of your delivery. Unfortunately, after 48 hours we will not be able to file a claim due to the carrier’s claim restrictions. If you or your representative signs for the delivery without indicating damaged or missing items, but later the merchandise is found to be missing or damaged during shipping, our Customer Service department must be notified within 48 hours. After 48 hours, it is assumed that all merchandise was received in good condition and you will be responsible for the cost of the replacement item/items. If you or your representative signs for the item indicating damage/missing items, our Customer Service department must be notified within 10 business days of your delivery to receive your replacement item/items free of charge. After 10 days, you will be responsible for the cost of replacement. If the merchandise has been installed, we will not be able to file a claim or provide a replacement.
RETURNS AND EXCHANGES
Requests for a return or exchange can be made within 30 days of delivery. Please call (800) 504-9974 opt 2 or email to email@example.com to request an RMA # (Return Merchandise Authorization) and ship back the item within 30 days of the original delivery. Merchandise returned must be in its original condition and original packaging to receive credit. Tile returns must be in original FULL boxes. Credit is subject to inspection of the merchandise being returned.
Merchandise that cannot be returned
Merchandise shipped to us or our vendors without an RMA number affixed to or written on the return shipping box
Merchandise over 30 Days from the day you received your order
Original boxes that have damage or markings on them
Merchandise installed, scratched or dented or in not as new condition
If merchandise is missing accessories and/or manufacturer documents, product literature, or any other documents that were included with the original merchandise
Floor Samples, Discontinued, Final sale or Clearance items
Merchandise that is marked as non-returnable or non-cancellable on your receipt
Custom/Special Order Products or products made to order or fabrication
Natural Stone (Due to the nature of natural stone it may differ from what is displayed. No two stones are the same)
Tiles that are not in original packaging and not FULL boxes.
Customer Responsibilities (Shipping charges and restocking fees)
In the unlikely event that you received the wrong merchandise or your merchandise arrived damaged, there will be no charge to you and a replacement will be sent out. Damages must be noted on the bill of lading (shipping courier’s forwarding receipt form) and reported to Customer Support within 48 hours of receipt of your merchandise. After 48 hours, it is assumed that your order arrived in perfect condition and that all of the correct items were received. If you are planning to install or use the merchandise at a later time, please inspect the item/s within 48 hours and store it safely away. If someone else signs for your order when delivered, it is as if you received the delivery personally and you assume the responsibility. If you decide that you don’t want the merchandise ordered, or you are returning the merchandise due to buyer’s remorse, you will be charged for the return shipping to the manufacturer’s/distributor's warehouse and a 15% restocking fee will be applied. A shipping quote and return label can be provided to you upon request. Decorplanet.com does not charge our customers for outbound Shipping and Handling and absorbs this cost. However, if you refuse delivery of an undamaged product, you will be responsible for the original and return shipping charges. If your order was delivered by Decorplanet.com’s delivery fleet, you are responsible to bring or ship the returned merchandise back to our warehouse for inspection. Our drivers are unable to pick up returned merchandise from our customers because they are not qualified to perform inspections of the merchandise being returned.
RETURNS AND EXCHANGES DUE TO SHIPPING DAMAGE
If you receive a damaged item, Decorplanet.com will replace the item free of charge, or you may elect to have a store credit. Please follow instructions below:
If the merchandise you receive is found to be defective due to a manufacturing defect, a request for the replacement of the defective merchandise must be made within 30 days of the delivery of your order. DecorPlanet.com will exchange the defective merchandise or a defective part free of charge. Merchandise returned as defective, which is found not to be defective, will be subject to a 15% restocking charge, along with the original and return shipping and handling charges. If a defect occurs after 30 days of delivery, you must contact the manufacturer directly for warranty information. Decorplanet.com will not cover any labor or other costs of removal or installation, nor shall Decorplanet.com be responsible for any other incidental or consequential damages attributable to a product defect or to the repair or exchange of a defective product or part.
Your order can be cancelled for any reason and a full refund will be provided, if the merchandise has not been scheduled to ship from our own or our supplier’s warehouse. Please note that we strive to ship out your order ASAP for your convenience. Our Customer Service representatives can inform you of the status of your order and advise you whether or not the order can be cancelled for a full refund. In the event that your order has been shipped/scheduled for delivery our return policy will apply. After the cancellation of your order, we will either credit your purchase amount back to your credit card or issue a check to your address. Typically it takes 2-5 business days to receive the credit.
Products that cannot be canceled
Floor Samples, Discontinued, Final sale or Clearance items Products that are marked as non-returnable and or/non-cancelable on your receipt Custom/Special Order Merchandise or merchandise made to order or Fabrication
DecorPlanet.com requires a 50% deposit on all merchandise. Floor Samples, Discontinued, Final sale or Clearance items, Merchandise that is marked as non- returnable and/or non-cancelable, Custom/Special Order Merchandise or Merchandise made to order or Fabrication, must be paid in full at time of purchase. No merchandise will be shipped or delivered unless paid in full. Please refer to order cancellation section above.
Has my order shipped?
Please fist log-in to your account using the 'My Account' link at the top of the website. Click the 'Review orders / track packages' link and follow the instructions. You will be provided with your tracking number and shipping method. On that same page you will see a list of links to track your package, choose the corresponding carrier website and copy and paste your tracking code into their website.
Depending on the products you order it may take up to 7 business days for your order to ship and your tracking code to appear. You will be sent an e-mail when your order ships and your credit card is charged. If you have any more questions please call our customer service representatives.
How can I edit/modify an order I just placed?
Because each order involves a lot of work to prepare you are unable to directly to edit your order. Please call customer service and they will be able to assist you in modifying any order.
What do I do if an item is missing from my shipment?
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Is it safe for me to enter my credit card information on your site?
Yes. Your credit card information is processed through a 128 bit secure socket layer. We are secured by both VeriSign and McAfee, the two leading website security companies. Additionally, your credit card information will never be viewable by anyone at our company, we only can reference your card by its last 4 digits. Rest assured paying with your credit card information online is even more secure then giving it over the phone.
When will my credit card be charged?
Your credit card is charged within 24 hours prior to the shipment of your order. However, we do authorize your card at the time of sale.
How do I get a copy of my receipt/invoice?
A receipt is automatically sent to the email address you provide us at checkout. If you have lost it and need another copy log-in to your account using the "My Account" link at the top of the website. You will be able to print out any invoices associated with your account there.
Will I be charged sales tax?
DecorPlanet.com charges sales tax in the states of New York and California only.
How will the charge appear on my credit card statement?
Charges on your credit card will appear from DECORPLANET.COM
When will my Pre-Order item arrive?
Pre-Order items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. Please call our customer service for our best estimate.
Do you ship to outside the US?
We offer free shipping to anywhere in the continental USA. For shipments to Alaska, Hawaii and Canada please call us for a custom shipping quote. For international shipments we are able to ship orders to a forwarding company, please contact us for details.
How do I find products on your website?
To find products you can use the categories listed on the left side bar of our website, click the category and you will see a list of products. You can also use our search bar at the top of website to search for a product. You can search using the name of the product or the product code to find what you are looking for.
Do you sell any of your products wholesale?
We sell our products at wholesale prices to other retail stores, contractors, and designers, please visit our Wholesale and Dropship Vanities and other Bathroom Products page for more details. We require you submit your Tax ID number and we will send over a price sheet.
Login to your account
To check the status of your order please log-in to the account you created before placing your order. Once logged in to your account click the "Review orders / track packages" link and this will take you a list of all orders you have placed with us. Click on the order in question and you will find your order's status and any tracking number that are available.
If you cannot remember your password click the "Forgot you password?" link beneath the log-in fields. Enter your e-mail address and your password will be e-mailed to you.
If you did not create an account
At checkout you are given the option to place an order without creating an account with us. While we do not recommend this practice, some customers do choose this option. If this is the case you will be unable to check your order status online. Instead, please email firstname.lastname@example.org or call our toll-free number 1-800-504-9974 and we will be able to assist you.
110% Price Match Guaruntee
You will always have the lowest price possible at DecorPlanet.com
Along with a large selection of high quality products and exceptional service, Decorplanet.com provides you with a 110% Price Match Guarantee.
At Decorplanet.com, we want you to be assured that you will receive the best price on every purchase you make with us. If you find a lower price from a competitor we will not only meet that lower price, but provide you with an additional 10% off the difference. Please note that this offer is valid for 15 days after you make your purchase.
To receive a price quote, prior to making a purchase, please call us at 800-504-9974 or email us a URL with advertised price. Please email the correspondence to email@example.com.
Looking for Install Guides
We strive to provide you will all the necessary documentation to successfully install and make use of your product. Where installation guides are available they will appear on the product page for each item underneath the Technical Specs table. Click the button that reads "Download Installation Guide" and the installation guide will either download to your desktop, download folder, or it will ask you to choose your download location. On some browsers the installation guide will open in a new window, if this is the case you may click the "Save" button (it sometimes looks like a floppy disk) to save it to your desktop.
We are working on putting more installation guides online for you to download and print, if you do not see the installation guide available on the product page please call us and we will be able to assist you.
We are currently running a promotion that offers any customer $10 when they submit a photo of a product they ordered from our site. You can submit your photos in two ways.