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Return to Help Index| Pricing and Billing | |
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| Do I have to pay sales tax? | |
| Decorplanet.com does not charge sales tax on all internet orders excluding the state of New York. | |
| I have a question on my charges. | |
| Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance. Please note that if your order is kept on file for the period over 30 days per customer’s request, there will be a 30% non-refundable deposit charge applied to the account. This charge will not increase grand total of the order. |
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| I need a copy of my receipt/invoice. | |
| Click the "My Account / Order Status" link at the top right hand side of our site to print invoices. | |
| When will my credit appear on my account? | |
| Credits usually take 7-10 business days from the time we receive your item(s). | |
| When will my credit card be charged? | |
| Your credit card will be charged within 24 hours prior to shipment of your item(s). | |
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