When will my order ship and what are my shipping charges?
Most orders usually ship within 1 to 3 business days after payment and address verification are received; but, some products (like shower doors) have longer lead times of 2-3 weeks. In rare instances, there may be an extenuating or unforeseen circumstance that leads a fulfillment delay. In such instances, our customer service department will keep you updated on the order status.
The vast majority of our products include FREE SHIPPING to the continental United States, with all shipments being curbside delivery; a few exceptions include (but are not limited to):
Customers shipping to Hawaii or Alaska should call our Customer Service Department (1.800.504.9974, option 2) for a shipping quote.
Canadian Customers should call our Customer Service Department (1.800.504.9974, option 2) to receive a shipping and handling quote. BE ADVISED, any potential duty, tariff, customs or customs brokerage fees are the responsibility of the customer, and may be in addition to the shipping charges.
Free shipping does not include any additional charges resulting from customer special requests such as: inside delivery, re-delivery after a missed appointment, reconsignment fees to send to an alternate address other than what was listed at the time of shipment, or storage for delivery delays. Any additional charges billed by the shipping company for accessorial charges not specifically requested by DecorPlanet.com will be assessed to the customer. In the event that a shipment is returned to DecorPlanet.com due to a customer's neglect of receiving the shipment timely, all related shipping charges will be assessed to the customer (including the original outbound shipping charge). The sum of said shipping charges will be deducted from any refund due to the customer for returned merchandise.
DEPOSITS - For standard/stock merchandise, a 30% deposit is required at the time of order. If the order contains custom or 'special order' items, then a 50% deposit is required at the time of purchase. In most cases, deposits are 100% refundable up to 5 days from the date the order was submitted; except for orders that contain custom or 'special order' merchandise. Whether or not a 'special order' can be cancelled depends on the fulfillment status and policies of the supplier for that merchandise. Any restocking, shipping or other fees associated with the cancellation of a 'special order' will be deducted from the deposit.
For in-store and telephone purchases, your sales representative will debit your credit card for appropriate deposit amount at the time of the order; then, they will place an authorization on your card for the remainder of the balance.
For Internet orders, your credit card will be authorized for the total invoice amount at the time the order is placed. Our billing department will review the order within 1 business day to capture the appropriate deposit; then an authorization will be taken for the remaining balance. When orders ship from our warehouse, or our supplier's warehouses, the remaining balance is captured on your credit card and the sale is completed.
Completed sales may not be canceled, and are subject to the DecorPlanet.com return policy.
PLEASE FOLLOW THE INSPECTION INSTRUCTIONS BELOW:
What is the return policy?
DecorPlanet.com has a deep commitment to the highest quality design, products and service. Customer Satisfaction is our #1 goal. But, we understand there may be rare instances where certain merchandise may not match your decor, taste or expectation. To that end, DecorPlanet.com is pleased to provide a flexible, hassle free and industry leading return and exchange policy: