![]() Orders usually ship the same day or next business day after payment and address verification is received. There are rare instances when extenuating or unforseen circumstances may lead to shipment delays. The vast majority of our products include free shipping to the lower 48 states; a notable exception (not the only one) is Toto toilets. Customers shipping to Hawaii or Alaska should call our Customer Service Department (1.800.504.9974, option 2) for a quote. Canadian Customers should call our Customer Service Department (1.800.504.9974, option 2) immediately to receive low cost shipping and handling quote. BE ADVISED, any potential duty, tarrif, customs or customs brokerage fees are 100% the responsibiliy of the customer. ![]() DecorPlanet.com makes sure the customer is 100% pleased. Our team ensures that orders are perfectly packaged to minimize room for damage, checked for the correct item and shipped on time. IF YOUR ITEM ARRIVES BROKEN PLEASE FOLLOW INSTRUCTIONS BELOW: · Inspect all shipments upon arrival and before signing delivery receipts. · If there is damage, you must refuse the order describe the damage on the delivery receipt. Simply write “items arrived damaged”. · If the shipment is accepted and no damage is noted on the receipt, decorplanet.com reserves the right NOT to refund or replace your item/items. |