When will my order ship and what are my shipping charges?

Most orders usually ship within 1 to 3 business days after payment and address verification are received; but, some products (like shower doors) have longer lead times of 2-3 weeks. In rare instances, there may be an extenuating or unforeseen circumstance that leads a fulfillment delay. In such instances, our customer service department will keep you updated on the order status.

 

The vast majority of our products include FREE SHIPPING to the continental United States, with all shipments being curbside delivery; a few exceptions include (but are not limited to):

• Select Toto, Fleurco and Danze brand products
• Interior doors
• Shower doors

Customers shipping to Hawaii or Alaska should call our Customer Service Department (1.800.504.9974, option 2) for a shipping quote.

Canadian Customers should call our Customer Service Department (1.800.504.9974, option 2) to receive a shipping and handling quote. BE ADVISED, any potential duty, tariff, customs or customs brokerage fees are the responsibility of the customer, and may be in addition to the shipping charges.

Free shipping does not include any additional charges resulting from customer special requests such as: inside delivery, re-delivery after a missed appointment, reconsignment fees to send to an alternate address other than what was listed at the time of shipment, or storage for delivery delays.  Any additional charges billed by the shipping company for accessorial charges not specifically requested by DecorPlanet.com will be assessed to the customer.  In the event that a shipment is returned to DecorPlanet.com due to a customer's neglect of receiving the shipment timely, all related shipping charges will be assessed to the customer (including the original outbound shipping charge).  The sum of said shipping charges will be deducted from any refund due to the customer for returned merchandise. 

DEPOSITS - For standard/stock merchandise, a 30% deposit is required at the time of order. If the order contains custom or 'special order' items, then a 50% deposit is required at the time of purchase. In most cases, deposits are 100% refundable up to 5 days from the date the order was submitted; except for orders that contain custom or 'special order' merchandise. Whether or not a 'special order' can be cancelled depends on the fulfillment status and policies of the supplier for that merchandise. Any restocking, shipping or other fees associated with the cancellation of a 'special order' will be deducted from the deposit.

For in-store and telephone purchases, your sales representative will debit your credit card for appropriate deposit amount at the time of the order; then, they will place an authorization on your card for the remainder of the balance.

For Internet orders, your credit card will be authorized for the total invoice amount at the time the order is placed. Our billing department will review the order within 1 business day to capture the appropriate deposit; then an authorization will be taken for the remaining balance. When orders ship from our warehouse, or our supplier's warehouses, the remaining balance is captured on your credit card and the sale is completed.

Completed sales may not be canceled, and are subject to the DecorPlanet.com return policy.

 

• Inspect all shipments upon arrival for damage before signing the delivery receipt. Please refer to the "Guidelines for Inspection" provided in your shipment confirmation email.

 

• If there is damage to any portion of the shipment, you must note such damage on the Bill of Lading. In instances of extreme damage, you should refuse the shipment and note "refused due to damage" on the Bill of Lading. If the truck driver is not giving you the time to inspect the shipment, make a note on the Bill of Lading: "driver did not allow for inspection."

 

• DecorPlanet.com stands behind our customers. If you receive defective or damaged merchandise, DecorPlanet.com will provide free replacements of standard/stock merchandise for issues reported within 30 days. If the shipment was not inspected at the time of delivery and the damage is not documented on the Bill of Lading, the customer will be responsible for the shipping costs of sending out the replacement merchandise. Incidents of damage reported after 30 days of delivery may incur additional product replacement costs.
  

 

• In regards to 'special order' items (such as tubs, whirlpools/jacuzzis, steam showers and non-Fresca vanities), please be advised that many suppliers of these products have a strict, 24 hour window that you must report any damages within in order to recieve accomodation.