Mon. - Fri.: 7 AM - 10 PM EST.
Sat. - Sun.: 9 AM - 9 PM EST.
Mon. - Fri.: 10 AM - 6 PM EST.
Sat. - Sun.: Closed.
We offer FREE SHIPPING on most orders over $99 in the 48 contiguous United States. All exceptions will have a shipping fee listed on the product page. Exceptions include but are not limited to:
Additional shipping fees will apply to shipments to Alaska, Florida Keys, Hawaii, Puerto Rico, US Virgin Islands and other territories accessible only by boat or by air (Nantucket, Martha’s Vineyard, etc.). Please note if you are shipping your items to one of the aforementioned locations, the additional shipping fees might be assessed after the order is reviewed by our Fulfillment Department. This process usually takes 1 to 3 business days.
Please note all our free deliveries are curbside, which means your item(s) will be delivered to the curbside, driveway or near your building. All freight deliveries will require a signature for release. For any special requests, i.e. inside delivery, white glove service, etc., please contact our Customer Service department prior to placing your order at 1-800-504-9972 option 3 or via email at [email protected]. Please note any additional charges billed by the shipping company for services not requested by DecorPlanet.com (reconsignment, re-delivery after a missed appointment, storage fees, etc.) are the responsibility of the customer.
We ship to all US states and Canada. Please note shipping fees, any potential duties, tariffs, customs or brokerage fees for shipments to Canada are the responsibility of the customer.
We are currently unable to ship:
The processing time varies by product brand and category. The usual processing timeframe, meaning the time it usually takes for the merchandise to leave the warehouse, can be located under the advertised price on the product page (Usually ships in …).
All Fresca Brand items ship with in 24 hours after the order is placed.
If your purchase contains more than one item, we will do our best to consolidate your order and ship as many products as possible in one shipment. Please note we reserve the right to split your order, which means you may receive shipments from various locations around the country.
In the unlikely event we are unable to fulfill your order or a part of it due to backorder or other unforeseen circumstances, our Customer Service team will reach out to you within 1-3 business days using the contact information on file.
Once your order is processed, it usually takes from 3 to 7 business days for the items to get delivered to you. The delivery timeframe might vary depending on the product and your shipping address.
Please inspect your package carefully when it arrives and note the condition of the box. If the packaging/box is damaged, please write DAMAGED on the delivery receipt, and accept the shipment. When you bring the shipment into your home, carefully inspect each item for damages and report them to us as soon as possible. If the damages are noted on the proof of delivery, we will be able to accommodate cost-free replacements if the damages are reported to us within 14 days of the delivery receipt.
If there is no visible damage to the packaging, please inspect the item for any concealed damage within 48 hours.
In order to qualify for a cost-free replacement, all concealed damages (damages that were not apparent until the package was open and that were not indicated on the proof of delivery/BOL) must be reported to us within 48 hours. This policy applies to both parcel and freight shipments, signature and not signature required.
Please follow the steps below to receive your FREE replacement:
Once we receive your damage report, our customer service team will review it and reach out to you within 24 to 48 hours with information about your replacement order.
Please note if our policy is not followed and concealed damage is reported past 48 hours of the delivery receipt, we are unable to provide cost-free replacement and all costs associated with replacing the damaged merchandise will be the responsibility of the customer.
Your custom range selection did not return any results. We are returning you to previous search results so that you can adjust these values.
Product Code: TS6984
Product Code: 131553
Product Code: T6708
Product Code: 177138
Product Code: TS6985
Product Code: 221641
Product Code: 181089
Product Code: MO-161942
Product Code: 10709
Product Code: 125756
Product Code: 140780
Product Code: 128880
Product Code: 123804BL
Product Code: 140900
Product Code: 131101
Product Code: 161945
Product Code: 182244
Product Code: 182843
Product Code: 182212
Product Code: 104405
Product Code: 221642
Product Code: 161919
Product Code: 103468
Product Code: 183598
Product Code: 147557
Product Code: 115063
Product Code: 179782
Product Code: 197004
Product Code: 175709
Product Code: MO-40025
Product Code: 1373
Product Code: 1371
Product Code: 179784
Product Code: 147549
Product Code: 165193
Product Code: 190847
Product Code: 190846
Product Code: 131097
Product Code: 131098
Product Code: 104228
Mulberry is the people-first platform for product protection - they work with us to provide you with extended coverage on the products you purchase from our site.
Along with comprehensive coverage for your products, Mulberry also offers the following:
Plus, Mulberry has received more than 500 positive customer ratings on Zendesk — the platform they use to manage customer service inquiries and claims.
It’s easy - just add a protection plan to your cart and check out! After you purchase coverage, you’ll receive a welcome email from Mulberry prompting you to activate your account. Activating your account will give you access to your dedicated warranty dashboard where you’ll be able to view your plan details and full contract terms, and file a claim as needed.
Mulberry makes it easy to file a claim online through their customer dashboard, no receipts needed! You can also contact their customer support team 24/7 at [email protected], or by calling 1-917-994-6394.
You’ll never have to pay any fees or deductibles when you file a claim with Mulberry.
Each Mulberry Protection Plan is tied to the specific product with which it was purchased. This means when you return or exchange your product, you will also need to cancel the warranty with Mulberry (and purchase a new plan if you prefer). If you cancel your warranty within the merchant’s return window, you will receive a 100% refund for your Protection Plan, minus any claims paid. For returns outside of the merchant’s return window, you will receive a prorated refund, based on the time remaining on your Plan, minus any claims paid.
© 2006-2022 DecorPlanet.com. All Rights Reserved. | 1530 McDonald Ave., Brooklyn, NY 11230, USA