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(800) 504-9974 Call Center Hours
 
Call Center Hours:
Sales

Mon. - Fri.: 8 AM - 8 PM EST.

Sat. - Sun.: 10 AM - 6 PM EST.

Customer Service

Mon. - Fri.: 10 AM - 6 PM EST.

Sat. - Sun.: Closed.

 

Return Policy

 

We want your shopping experience at DecorPlanet.com to be hassle-free!

Returns Criteria: To streamline returns, please consider the following:

  1. Items must be in their original packaging and maintained in impeccable condition.
  2. A Return Merchandise Authorization (RMA) must be issued by DecorPlanet.com for us to process the return.
  3. In cases of buyer's remorse, providing pictures is mandatory, and customers are responsible for managing return shipping and insurance.

Easy Returns within 30 Days: If you're dissatisfied with your purchase, you can request a return within 30 days of delivery. Contact us at (800) 504-9974, option 3, or email [email protected] to obtain your RMA number. Ship the item back within the next 30 days, ensuring it's in its original condition and packaging.

Quick Credit Processing: Upon receiving and inspecting the returned item, we'll process your credit within 5-7 business days.

Restocking Fees: We believe in fair practices, and our restocking fees align with industry standards:

  1. A 20% restocking fee will be applied, unless indicated otherwise.
  2. For specific brands – James Martin, Robern, Toto, Electric Mirror, Keuco, Phylrich, Watermark, GlassCrafters, California Faucets, Hydro Systems, BainUltra, Neptune, Santec, Fleucro – a 35% restocking fee applies.

Non-Returnable Items: Certain items are non-returnable to ensure your satisfaction:

  1. Custom orders are not eligible for returns.
  2. No returns on Mirrors, Medicine Cabinets, Toilets/Washlets, Tubs, Shower Doors, and Tile.

Damaged or Missing Items: Report any damage or missing items within 48 hours, and we'll replace them at no cost. Note any damage on the delivery receipt.

Defective Merchandise: If you receive a defective item, notify us within 30 days, and we'll exchange the defective part for free. For defects discovered later, contact the manufacturer for warranty information.

Cancellation Made Easy: Cancel your order within the cancellation time window for a full refund. Contact our Customer Service team to check your order status.

Items that Cannot Be Canceled: Some items, such as Special Order, Final Sale, Clearance, Custom/Special Order Merchandise, and Fabrication items, cannot be canceled.

Floor Samples and Clearance Items: All floor samples and clearance items are final sale; no returns or exchanges are allowed.

We appreciate your trust in DecorPlanet.com. For any questions or assistance, reach us at (800) 504-9974 opt 3 or through our chat option.

Thank you for choosing DecorPlanet.com!