We want your shopping experience at DecorPlanet.com to be hassle-free!
Returns Criteria: To streamline returns, please consider the following:
- Items must be in their original packaging and maintained in impeccable condition.
- A Return Merchandise Authorization (RMA) must be issued by DecorPlanet.com for us to process the return.
- In cases of buyer's remorse, providing pictures is mandatory, and customers are responsible for managing return shipping and insurance.
Easy Returns within 30 Days:
If you're dissatisfied with your purchase, you can request a return within 30 days of delivery. Contact us at (800) 504-9974, option 3, or email [email protected] to obtain your RMA number. Ship the item back within the next 30 days, ensuring it's in its original condition and packaging.
Quick Credit Processing:
Upon receiving and inspecting the returned item, we'll process your credit within 5-7 business days.
Non-Returnable Items:
To ensure product quality and customer satisfaction, the following items are not eligible for return:
- Custom or special order items.
- Mirrors, Medicine Cabinets, Toilets/Washlets, Bathtubs, Shower Doors, and Tile.
- Select brands, including GlassCrafters, James Martin, and select Fleurco items.
- Floor samples, clearance, final sale, and fabrication merchandise.
For any questions regarding return eligibility, please contact our Customer Service team before placing your order.
Restocking Fees:
Restocking fees vary based on the brand and return method:
- Fresca: Subject to a 20% restocking fee.
- Select Third-Party Brands: A 35% restocking fee applies.
- All Other Brands: Items may be non-returnable or follow the return policy specified on the individual product page.
Damaged or Missing Items:
Report any damage or missing items within 48 hours, and we'll replace them at no cost. Note any damage on the delivery receipt.
Defective Merchandise:
If you receive a defective item, notify us within 30 days, and we'll exchange the defective part for free. For defects discovered later, contact the manufacturer for warranty information.
Cancellation Made Easy:
Cancel your order within the cancellation time window for a full refund. Contact our Customer Service team to check your order status.
Items that Cannot Be Canceled:
Some items, such as Special Order, Final Sale, Clearance, Custom/Special Order Merchandise, and Fabrication items, cannot be canceled.
Floor Samples and Clearance Items:
All floor samples and clearance items are final sale; no returns or exchanges are allowed.
We appreciate your trust in DecorPlanet.com. For any questions or assistance, reach us at (800) 504-9974 opt 3 or through our chat option.
Thank you for choosing DecorPlanet.com!